About the creator:

My name is Ellen so you may be wondering why on earth have I named my shop "Created by Carol". Carol was my mother. Unfortunately she passed away very unexpectedly in March 2007. My mom was a professional quilter. She could sew pretty much anything - quilts, fancy dresses, clothes, curtains, etc. While I was growing up, she was always sewing and creating something. I would think to myself as I watched her, ‘how can she possibly do that all day long--–how boring!’ She owned a local quilt shop (The Quilt Cottage) in New Orleans for 28 years and as I grew older it eventually became one of my most favorite places to go until it closed after her death. When my oldest son was an infant in 1990, I was a stay at home mom. One day mom arrived at my house with a sewing machine and some fabric she had pre-cut to make a quilt. I had absolutely no interest in learning to sew and had no idea she was bringing these things over. After she arrived she told me emphatically, “You are going to learn how to sew!" I really didn’t want to learn, but how could I possibly say no to her after she had gone to all that trouble. Well…that was it! I was hooked. I think I stayed up half the night finishing that first quilt top. I couldn’t learn everything fast enough and soon could put together an entire quilt from beginning to end. As you can imagine, my sweet mom was thrilled at what she had done. Around 2001, I started making bibs and burp cloths and over the years I have added more and more items to my sewing repertoire and now I rarely make quilts anymore (but still remember how). I owe it all to my mom and her insistence that I learn to sew. If she would not have brought over that sewing machine and pre-cut quilt, I have no doubt that I would never have done it on my own. The name of my business is Created by Carol to honor my awesome mom because without her I would never have learned to sew and would not be creating anything. She truly did 'create' my business. Thanks mom!

Shipping Policy

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Flat-rate shipping is available for $9.95 for orders placed in the U.S.

Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.

Free ground shipping is provided for orders placed in the U.S. over $100.

International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S.

*Free Shipping Not Applicable for Oversize items, International Shipping, or Fragile Items requiring extra packaging services.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Harrison Ave. location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. - 2 p.m. on Sundays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecustomerservicemuffins@gmail.com with your name and order number, and we will look into it for you.

For some merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price.

If returned within 45 days, a store merchandise credit will be issued at the original selling price.

Jewelry purchased via online store can be returned for a refund within 14 days of purchase in the original condition. Jewelry is not refundable after 14 days. Jewelry purchased in store is final sale, with few exceptions.

Christmas items are final sale.

This refund policy excludes SALE and discounted purchases. All SALE purchases and all other discounted purchases are final sale, and no returns will be accepted.
Reusable & protective face masks are a final sale and cannot be returned or exchanged.