The next time someone tells you they don’t like insects like slugs and snails, you can explain to them that they’re mollusks and not insects, and then show them how beautiful Shelly the Large 18 Inch Plush Snail by Douglas is. Sure to change their minds in an instant, this plush Snail really is the prettiest little creature, with a pastel pink body that’s snuggly and not slimy, a frilly white ‘foot’, and a gloriously colorful shell in a soft turquoise color with a swirl of shimmering rainbow colors to add even more beauty. Bigger than your average snail at around 18 inches, Shelly the Large 18 Inch Plush Snail by Douglas is made from a premium plush fabric that will never leave a trail on the floor, and even has soft antennae in a pretty shade of pink. Oozing with personality, this stuffed Snail is filled with 100% recycled materials making her soft to cuddle and gentle on the planet at the same time. As any gardener will know, these little critters tend to only come out at night, but Shelly the Large 18 Inch Plush Snail by Douglas is keen to enjoy all that her new life has to offer so will sleep when you sleep, and be available for playtime whenever you are, too.

Shipping Policy

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Flat-rate shipping is available for $9.95 for orders placed in the U.S.

Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.

Free ground shipping is provided for orders placed in the U.S. over $100.

International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S.

*Free Shipping Not Applicable for Oversize items, International Shipping, or Fragile Items requiring extra packaging services.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Harrison Ave. location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. - 2 p.m. on Sundays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecustomerservicemuffins@gmail.com with your name and order number, and we will look into it for you.

For some merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price.

If returned within 45 days, a store merchandise credit will be issued at the original selling price.

Jewelry purchased via online store can be returned for a refund within 14 days of purchase in the original condition. Jewelry is not refundable after 14 days. Jewelry purchased in store is final sale, with few exceptions.

Christmas items are final sale.

This refund policy excludes SALE and discounted purchases. All SALE purchases and all other discounted purchases are final sale, and no returns will be accepted.
Reusable & protective face masks are a final sale and cannot be returned or exchanged.