Douglas Toys Birch Dog

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Flat-rate shipping is available for $9.95 for orders placed in the U.S.

Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.

Free ground shipping is provided for orders placed in the U.S. over $100.

International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S.

*Free Shipping Not Applicable for Oversize items, International Shipping, or Fragile Items requiring extra packaging services.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Harrison Ave. location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. - 2 p.m. on Sundays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecustomerservicemuffins@gmail.com with your name and order number, and we will look into it for you.

For some merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price.

If returned within 45 days, a store merchandise credit will be issued at the original selling price.

Jewelry purchased via online store can be returned for a refund within 14 days of purchase in the original condition. Jewelry is not refundable after 14 days. Jewelry purchased in store is final sale, with few exceptions.

Christmas items are final sale.

This refund policy excludes SALE and discounted purchases. All SALE purchases and all other discounted purchases are final sale, and no returns will be accepted.
Reusable & protective face masks are a final sale and cannot be returned or exchanged.