• Custom Fit System – Removable, Dual Insoles In Medium And Wide Fitting Provided For Customized Fitting.
• Pedorthist Friendly - With Its Removable Dual Insoles, Long Counters, And Child Specific Patterns, FootMates Can Accommodate Customized Orthotics And Other Pedorthic Modifications. 
• Roomy Toe Box – Allows Tiny Toes Room To Breathe And Splay Naturally During Walking, Enhancing Balance And Reducing Rubbing, Friction, And Moisture.
• Arch Support – Shoe Last And Insole Designed To Provide Proper Arch Support For Developing Feet.
• Firm Heel Counter – Provides Stable Lateral Support For New And Confident Walkers Alike, Improving Balance, Support, And Posture.
• Contemporary Saddle Design W/Brogue Detailing.
• Padded Collar For Comfort.
• Premium Leather Uppers/Saddles In Traditional Saddle Oxford Design.
• Breathable Leather Lining And Cushioned Leather Lined Foot-Bed For All-Day Comfort.
• Lace-Up Closure For Secure, Adjustable Fitting.
• Flexible, Slip-Resistant Rubber Outsole – Provides Maximum Flexibility, Shock Absorption, Stability And Slip-Resistance For Safety And Comfort.
• Non-Marking Outsole.

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Flat-rate shipping is available for $9.95 for orders placed in the U.S.

Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.

Free ground shipping is provided for orders placed in the U.S. over $100.

International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S.

*Free Shipping Not Applicable for Oversize items, International Shipping, or Fragile Items requiring extra packaging services.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Harrison Ave. location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. - 2 p.m. on Sundays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecustomerservicemuffins@gmail.com with your name and order number, and we will look into it for you.

Online purchases may be returned or exchanged within 30 days.

In-store purchases may be returned or exchanged within 3 days.

All items must be returned in their original condition and are subject to a 12% restocking fee. Exchanges are not subject to the fee.

Final Sale items are not eligible for return or exchange.

These items are final sale only:

• Jewelry, with few exceptions;
• Seasonal items (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter) after December 15;
• Any item specifically marked as Final Sale;
• Reusable & protective face masks;
• All personalized / special-ordered merchandise.

View the full Return Policy