Looking for Leola Bear? You’ll likely find her in her South London studio — surrounded by paintings, sculptures, and fashion designs. When she’s not there, she’s off traveling, looking for inspiration and the perfect shade of plum.

A talented, distracted artist (with a habit of reheating the same mug of tea three times), Leola always gets lost in the process. She can’t help it — when inspiration strikes, the hours just melt away… Fortunately, her cousin Bartholomew Bear is always on-hand with a tea top-up and a (slightly squashed) plate of biscuits. He knows the drill!

He also happens to be her favorite muse. She’s made every one of his costumes, from the ruby fluff of his Heartthrob stage outfit to the Bat Bear cape he wore to a Halloween party. Even his bold Sun costume was a Leola original, designed to give him confidence for an upcoming carnival debut.

One day her talent will be recognized. For now though, Leola’s happy making magical things for her friends and family.

• Soft, high-quality Jellycat plush construction
• Medium size — perfectly huggable
• Signature Jellycat bear design with charming, expressive details
• Beautifully giftable for Jellycat collectors and plush lovers of all ages
• A heartfelt gift for birthdays, holidays, and special occasions

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Flat-rate shipping is available for $9.95 for orders placed in the U.S.

Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.

Free ground shipping is provided for orders placed in the U.S. over $100.

International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S.

*Free Shipping Not Applicable for Oversize items, International Shipping, or Fragile Items requiring extra packaging services.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Harrison Ave. location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. - 2 p.m. on Sundays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecustomerservicemuffins@gmail.com with your name and order number, and we will look into it for you.

Online purchases may be returned or exchanged within 30 days.

In-store purchases may be returned or exchanged within 3 days.

All items must be returned in their original condition and are subject to a 12% restocking fee. Exchanges are not subject to the fee.

Final Sale items are not eligible for return or exchange.

These items are final sale only:

• Jewelry, with few exceptions;
• Seasonal items (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter) after December 15;
• Any item specifically marked as Final Sale;
• Reusable & protective face masks;
• All personalized / special-ordered merchandise.

View the full Return Policy